Supervised Contact

Supervised in Centre contact is when a trained member of staff observes and supervises the contact between the child and non­resident parent to ensure the safety of those involved. Children and parents can spend time together in a welcoming, neutral environment at the Centre. A designated, trained person (Contact Supervisor) will monitor the contact and remain with those participating in the contact at all times.  Generally, the person having contact should be scheduled to arrive at the centre at least 15 minutes before the person with care of the child and the child are scheduled to arrive at the centre.  The person with care of the child and the child should be scheduled to leave the centre immediately upon completion of the scheduled contact time. The person having contact should be scheduled to leave the centre at least 15 minutes after the contact is scheduled to end.

Supported Contact

During an in centre supported contact, the venue will be supervised, but the contact will not. Staff will support the contact only when needed and will continually be alert and observant to signs of distress by a child.  Immediate action will be taken to ensure the safety and well­-being of the child when necessary. Generally, the person having contact should be scheduled to arrive at the centre at least 15 minutes before the person with care of the child and the child are scheduled to arrive at the centre.  The person with care of the child and the child should be scheduled to leave the centre immediately upon completion of the scheduled contact time. The person having contact should be scheduled to leave the centre at least 15 minutes after the contact is scheduled to end.

Handover Contact

Service Provider does not have any responsibility or liability for the child during an out of­ centre contact (such as ensuring that a proper car seat is used or the child is returned to the centre or other meeting point at the agreed time).  The person taking the child for an out­ of­ centre contact has full responsibility for the care, safety and return of the child.  Service Providers are responsible for the care and protection of the child only during the transfer from the person with care of the child to the person having contact.